Errors Importing Invoices

Hi Livewell,

Thanks for adding the screenshot, it helps show what you’re seeing. If the same error’s happening for more than one person, the best thing to save first is the “View error details” log in the warning message. Make sure to reach out to our team and provide the error log so they can check what's causing the import to fail. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Hi Doreen_P​ 

I shared the error log through submitting a support case on Friday but I'm yet to hear back from the team. We are still encountering the same error trying to upload CSV files. We had to convert the data to text(comma delimited) for it to upload

Hi Livewell,

Thanks for the update, and for letting us know someone else on your team is seeing the same thing.

We’ve got a pretty high volume of contacts coming through across all our support channels at the moment, so it may take us a bit longer than usual to get back to you. Thanks for bearing with us while our support team works through them, and someone will be in touch as soon as they can.

Appreciate your patience.

Regards,
Genreve

we are STILL having issues with MYOB NOT importing supplier invoices and corrupting the process. This is rediculous - why do we pay so much for so many issues.

Hi MND,

I’m sorry this issue has continued to cause trouble with your supplier invoices. I understand how disruptive it is when something like this keeps happening, and it’s certainly not the experience we want for you. Our specialised team is working on a permanent fix. In the meantime, uploading and processing your invoices through the browser In Tray is the best way to keep things moving while they work on a solution.

Cheers,

Princess