Errors Importing Invoices

Hi Livewell,

Thanks for the update, and for letting us know someone else on your team is seeing the same thing.

We’ve got a pretty high volume of contacts coming through across all our support channels at the moment, so it may take us a bit longer than usual to get back to you. Thanks for bearing with us while our support team works through them, and someone will be in touch as soon as they can.

Appreciate your patience.

Regards,
Genreve

Hi Doreen_P​ 

I shared the error log through submitting a support case on Friday but I'm yet to hear back from the team. We are still encountering the same error trying to upload CSV files. We had to convert the data to text(comma delimited) for it to upload

Hi Livewell,

Thanks for adding the screenshot, it helps show what you’re seeing. If the same error’s happening for more than one person, the best thing to save first is the “View error details” log in the warning message. Make sure to reach out to our team and provide the error log so they can check what's causing the import to fail. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen