Forum Discussion

Cover User

4 years ago

Solved

Import error: import file not loaded

I'm setting up a file & imported the card files from the previous file no problem. now trying to import the supplier files and get the 'somethings gone wrong' message - I believe this is because the ...

myob error.docx375 KB

Maddie_G
4 years ago
Hi JMP_MT AWPGB,

I have seen this issue with another customer who was importing a .csv file. Firstly, could you please clear your AccountRight cache which you can find the steps from our post here.

Then if you can try importing again, if you still get the same error can you try importing the file as a .txt (tab-delimited) instead, please. You can do this by opening the file in Excel then going to the File Menu and into Save As, from there click on Browse and change the Save As type to Text (Tab Delimited) .txt
TabDelimited.JPG
Then can you try importing the file again into AccountRight as that should no longer produce the error you are getting. Just make sure you change the Import Format in Step Three to Tab instead of Commas:
tabImport.JPG

Cheers,

Maddie
MYOB Team

Maddie_G

Former Staff

4 years ago

Hi JMP_MT AWPGB,

I have seen this issue with another customer who was importing a .csv file. Firstly, could you please clear your AccountRight cache which you can find the steps from our post here.

Then if you can try importing again, if you still get the same error can you try importing the file as a .txt (tab-delimited) instead, please. You can do this by opening the file in Excel then going to the File Menu and into Save As, from there click on Browse and change the Save As type to Text (Tab Delimited) .txt
TabDelimited.JPG
Then can you try importing the file again into AccountRight as that should no longer produce the error you are getting. Just make sure you change the Import Format in Step Three to Tab instead of Commas:
tabImport.JPG

Cheers,

Maddie
MYOB Team