Ordermentum not Syncing with MYOB
HI We use an ordering App called Ordermentum that syncs orders in to MYOB, currently non of the orders are reaching with MYOB. Ordermentum has advised the below. The Sale/Order endpoint is consist...
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Thanks Sai
Is there any chance this has something to do with the new log in process?
Could the App as a user be being lock out for some reason?
Stevie
Hi Southern2018,
That's possible, but we can't confirm that from here.
A timeout doesn't usually mean the app user is locked out. It points more to the connection timing out during the sync.
It'd be worth asking Ordermentum to check whether the MYOB connection needs to be reauthorised after the new login changes. If they still can't find the cause, the Ordermentum team can reach out to our API support team to investigate the connection further.
Regards,
Genreve
