Ostendo Account Right Cloud Version Issues
Having issues with transactions not flowing from Ostendo to MYOB AccountRight - Cloud version, since possibly yesterday (6/3/24) - anyone else having these issues also?
Forum Discussion
Bridget,
I had to get our Ostendo technical advisers to take me through how to re-link Ostendo General Ledger Settings to the AccountRight Live Cloud database.
Only thing I was doing incorrectly was that you needed to use the Ostendo User Id and Password in MYOB, rather than my personal User Id and Password to access MYOB (just check to see in MYOB users if you have a user called Ostendo). Then everything was ok and all transactions passed from Ostendo to our MYOB file.
Make sure you are connecting to the correct MYOB file also, during the General Ledger Settings setup.
Thanks Steve,
Yes, it is the correct file. I can also see that Ostendo is a user in MYOB but of course I cannot see the password. I have emailed our Ostendo technical advisers to look into it for us. Hopefully get a solution soon.
Bridget,
Just change the Ostendo User Id password yourself (if you are logged in as an Administrator) within MYOB - and make a note of what it is.
Good thinking Steve,
I logged into Ostendo as the Administrator and re did the link. But same old issue of the box with MYOB login details flickering up briefly then disappearing. I believe I will need to wait for our technician to reply to me.
