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AdminOBT2024's avatar
AdminOBT2024
Contributing User
4 months ago

Sales - Service - Import Errors 14 and 1019

I am trying to do an import of sales using the template provided. I am getting 2 errors each time I try and import the data. Error 14: Invalid account number Error 1019: CardId must be selected   ...
  • Mike_James's avatar
    Mike_James
    4 months ago

    Hi AdminOBT2024 , if you are matching on Card ID, deselect the other two "key" fields, ie co/lastname and record ID. This can confuse the import process. Try this first. 

    Also I prefer to place the Card ID after the company name/s. The import process can be fussy about things like that. I note that the error says "must be selected", not "invalid", so it seems that it cannot find the field in the file.

AdminOBT2024's avatar
AdminOBT2024
Contributing User
4 months ago

Mike_JamesThank you for the tip. I have gone through the source data and removed the line breaks. However, I am still getting the 1019 error yet each of the entries has a CardID and that field is definitely matched in the import. Any ideas why it might still be giving that error?

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    4 months ago

    Hi AdminOBT2024 , if you are matching on Card ID, deselect the other two "key" fields, ie co/lastname and record ID. This can confuse the import process. Try this first. 

    Also I prefer to place the Card ID after the company name/s. The import process can be fussy about things like that. I note that the error says "must be selected", not "invalid", so it seems that it cannot find the field in the file.

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