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dpascall87's avatar
dpascall87
Member
14 days ago

Tall Emu Integration

Hi Team, 

we are working with Tall Emu to integrate with MYOB. they are getting this error below. 

 

TE haven't seen this error before and are asking if my account is setup correctly.

 

"ask MYOB if this admin account is correctly connected to the new MYOB profile and if they have received reports from other users about similar error.

this account is definitely the admin account. logged in. no issues on this end. 

 

has this happened for anyone else? or know what it might be?

 

Cheers,

2 Replies

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    9 days ago

    Hi dpascall87​ , has Tall Emu updated their authorisation procedures for both the granular scopes and the much stricter redirect requirements? 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    9 days ago

    Hi dpascall87, 

     

    Thanks for sending through the screenshot; that helps a lot. I can see that Tall Emu is connected to MYOB, but it isn’t picking up any AccountRight Live company files for the user who authorised the connection.

     

    It's possible that the MYOB account used for authorisation does not have full admin access to the file, which is usually what causes this kind of issue.

     

    The next steps I’d recommend are:

    • Make sure the MYOB login being used in Tall Emu has full admin access to the AccountRight company file.
    • Confirm that the same login can access the online AccountRight Live file directly.
    • Once that’s confirmed, reauthorise the MYOB connection in Tall Emu using that full-access admin login.

     

    If you’ve already done that and you’re still seeing the same message, I recommend reaching out to our support team so they can take a closer look. You can do this by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.

     

    Regards,
    Genreve

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