Forum Discussion

stephb's avatar
stephb
Cover User
3 years ago
Solved

Unable to Export any Report to Excel

I cannot export any reports to Excel. I've been on the phone with MYOB for a combined 3 hours now.  Have been transfered 4 times and cut off once. One of the operators didn't even seem to know what...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi stephb, 

     

    Thank you for that. I can see that you're experiencing the error Microsoft.Office.Interop.Excel._Application.

     

    Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

     

    This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

    Please do let us know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi stephb, 

 

Thank you for that. I can see that you're experiencing the error Microsoft.Office.Interop.Excel._Application.

 

Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

 

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

Please do let us know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • stephb's avatar
    stephb
    Cover User
    3 years ago

    Our IT providers were able to follow your instructions and fix the problem.

     

  • Optimaxer's avatar
    Optimaxer
    User
    2 years ago

    Hi, I have a similar problem, the Export to Excel is greyed out.  I tried the Repair to Office Desktop Apps but no success.  I don't have an IT department to do the registry editing.  Could you please provide an easier way or walk through on the registry editing? 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi Optimaxer, 

       

      Thanks for your post. Unfortunately we're unable to assist further with the Registry keys as it needs to be completed by an IT professional as it is an environmental issue. If you are experiencing the Microsoft.Office.Interop.Excel._Application error we do suggest speaking to an IT expert.