Hi There,
Just want to ask guidance as all of our invoices uploaded to MYOB doesn't show any of the delivery address. Most of the customers specially corporate are requiring those information.
We have tried to upload a file with shipping details in the Addr 2 as it was advised that its where the shipping details should go but it still didn't captured.
Any help please.
Hi Maria01 , have you tried my suggestion, about changing the address field names from Addr2... to Addr1...?
Hi maria01,
Manually removing the address from each invoice can be quite tedious, especially if you're handling a lot of invoices every day. Have you checked the invoice data you're importing? As Mike_James mentioned, the address should be labeled as "Address 1." I also recommend using an import template. You can export the invoices you need, open the file in Excel, and replace the contents with your data before importing it back. For more details, check out this Help article: Importing and Exporting Tips.
Cheers,
Princess
Oh sorry Mike, I only read this response from you and this should probably the answer to my problem. I will try this and pass on to our tech and will advice if will resolve the problem. Many thanks
Hi Princess,
Thank you for your email.
Yes, we utilize the import system in MYOB as our invoices are huge. Its just only recently that some of the customer mentioned about not having the delivery address on the invoices. Hence I open this discussions as we have incorporate the delivery address on the import template in address 2 but it still doesn't captured.
I will try the information provided by Mike and hopefully it will resolve the issue we have.
Will keep you posted.
Many thanks.
HI There, my problem on this issue still haven't been resolved and really puzzled me as this issue of having the delivery address is not a problem with us before. I have change the service invoices addressed to labelled Addr 1 as previously advised but still no luck. I'm still getting an error -25.
I have attached here the old upload I have and runs smoothly in 2023. I also attached the new upload in which I have followed the pattern provided and the error I got after the import.
Appreciate your help.
Thank you so much.
Hi Sai, I have the same problem.
My template is set up to show the ship2/billing address. It all works in account right but now I am being pushed to move over to the online version and it's not carrying over.
I have over 300 properties that I will need to go into and re enter the billing address into the online version. Surely there has to be an easier way.
Please help 🙏
ok thank you, I will do this.
