Cannot connect SOLO to ANZ business account
I have tried to connect my ANZ Business Extra Account to SOLO. I login with my ANZ internet details and managed to get in, but my account appears as Unavailable Account. And there are no available ac...
Forum Discussion
Hey jsossa117,
Thanks for reaching out. That does sound super frustrating, especially after spending 30 minutes on the phone with no solution 😣
One thing to check is whether this is a joint account. If it is, ANZ usually requires both account holders to complete a Data Sharing Authority form before it can be used with third-party apps like SOLO.
You can find more details and access the form here:
🔗 ANZ Data Sharing Info
If you’ve already sorted that or you're still seeing the same error, feel free to create a ticket with us through the digital assistant in the app. We can take a deeper look into what might be blocking the connection.
Thanks,
Hannah
Hey Hannah
Thank you very much for your reply, I appreciate the the time you put to reply my message, but unfortunately, the suggested solution did not work.
I visited an ANZ branch and discussed your comment. I showed them the link that you suggested, but the person was unable to find the solution even after calling ANZ business phone.
The person in the bank showed me a link in MYOB saying that to connect my ANZ account, I need to activate something related to a live data feed from MYOB before I'm able to connect my ANZ account. However, I am not sure if this link applies to SOLO or to the MYOB app.
https://www.myob.com/au/support/myob-business/banking/bank-feeds/setting-up-bank-feeds/setting-up-a-bank-feed-for-an-anz-account
I tried to follow the instructions in that link, but I cannot find the banking hub button in the banking menu in the Solo app. This is why I think that this is only for the MYOB app. This means that I am unable to connect my SOLO app with my ANZ Business account.
I can not find either where to submit a ticket from the SOLO app because everything and all buttons that I click bring me to this community hub rather than to a ticket system in the digital assistant.
This is getting a bit frustrating, particularly after having already been invoiced twice for Solo. I'm still unable to get the key functionality that I wanted to get when I chose to register to Solo.
Could you help me with this? Otherwise, I guess it's fine, I'll just delete my account and I'll just look for alternatives in the market.
Thanks.
Juan
Hi Hannah
Is there an update on my previous reply? I have been charged again my SOLO monthly licence but am still to be able to use the App, if I cannot connect it to my ANZ bank account this is pretty much useless, as it will not save me anytime at all.
Would it be impossible for you to check this and give me some guidance? Otherwise, am not sure if I would have any other alternative but to close my account and go to another provider.
Regards
Juan
