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jsossa117's avatar
jsossa117
Contributing User
7 months ago

Cannot connect SOLO to ANZ business account

I have tried to connect my ANZ Business Extra Account to SOLO. I login with my ANZ internet details and managed to get in, but my account appears as Unavailable Account. And there are no available ac...
Han-Solo's avatar
Han-Solo
MYOB Staff
7 months ago

Hey jsossa117​, 

Thanks for reaching out. That does sound super frustrating, especially after spending 30 minutes on the phone with no solution 😣

One thing to check is whether this is a joint account. If it is, ANZ usually requires both account holders to complete a Data Sharing Authority form before it can be used with third-party apps like SOLO.

You can find more details and access the form here:
🔗 ANZ Data Sharing Info

If you’ve already sorted that or you're still seeing the same error, feel free to create a ticket with us through the digital assistant in the app. We can take a deeper look into what might be blocking the connection.

Thanks, 
Hannah

jsossa117's avatar
jsossa117
Contributing User
6 months ago

Hi Hannah

 

Is there an update on my previous reply? I have been charged again my SOLO monthly licence but am still to be able to use the App, if I cannot connect it to my ANZ bank account this is pretty much useless, as it will not save me anytime at all.

 

Would it be impossible for you to check this and give me some guidance? Otherwise, am not sure if I would have any other alternative but to close my account and go to another provider.

 

Regards

Juan

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