Cannot connect SOLO to ANZ business account
I have tried to connect my ANZ Business Extra Account to SOLO. I login with my ANZ internet details and managed to get in, but my account appears as Unavailable Account. And there are no available ac...
Forum Discussion
Hi Jay, thank you very much for your reply and for your effort addressing my challenge. However, am not sure if this fixes the issue for me, as per my previous messages, I already contacted ANZ by phone (stayed in the line for 40 minutes) and also visited one of the branches where they suggested me to check the bank feeds, none of those helped me at all.
I appreciate Solo is a very affordable solution but if there is no quick solution for me to connect with ANZ, one of our largest banks in Aus, it may simply not be fit for my purpose. I tried talking to the digital assistant but it looks like it is closed, I understand as it is a Sunday.
I checked another product in the market and although a bit more expensive, it looks like I may be able to easily connect to ANZ.
Would you mind letting me know how to close my solo account please?
Regards
Juan
Hi Juan, thanks for sticking with us through this, and for sharing how much time you've already spent trying to sort it out. That 40-minute wait plus a branch visit? You’ve absolutely earned a proper answer by now.
Just a heads-up — when speaking with the bank or looking through support materials, it’s worth being clear that you’re using Open Banking and not Bank Feeds. These two similar-but-different technologies often get mixed up (understandably!), but they work quite differently under the hood. We're flagging it here because you've mentioned both, and we want to make extra sure you're chasing the right resources. If ANZ’s team thought you were asking about bank feeds, they probably didn’t have the info you needed to get Open Banking working properly.
Here’s what we’d suggest next:
👉 If you haven't already, check out ANZ's key resource for enabling Open Banking, this should help you confirm whether your account is set up for it
Totally get that it’s frustrating when something that should be simple ends up this tricky. We’d really love one last chance to help you get connected before you decide to move on from Solo.
But if you're ready to cancel, just say the word and we’ll walk you through the steps.
Hi Jared, thanks a lot for your reply, I appreciate it and I tried to give it a final try to the link you provided but I could not find an easy solution.
I did not know the difference between open banking and Bank Feeds, so thanks a lot for the link and the explanation. The problem is that whenever I call or attend the ANZ offices, it seems that the ANZ person does not know about this difference either so they have no clue how to help me. When I attended the branch in person, the guy was looking for information in Google ie doing the same I had already done, so that is a big part of the problem.
I already found an alternative solution with another provider which, although a bit more expensive, made the trick with bank feeds. I got my third MYOB Solo invoice and it is due on the 8th August and I honestly do not have the time to try to find a solution in a couple of days and I do not want to pay yet another invoice when am not getting any value. Would it be possible for you to proceed and cancel my account please?
RegardsCompletely understand JS!
I've reach out via email to confirm the cancellation details. Keep an eye out for that, it should land in your inbox any second now.
