Income doubled up
Hi all, I'm posting regarding reconciling income from a linked bank account, I keep having an issue where a payment is taken through the tap to pay feature of the app and recorded as income. A co...
Forum Discussion
Hi AKSEACC,
Thanks for reaching out.
This is located under More → Invoice Settings → Payment Settings.
When this payment comes in a couple of days later, we should still be able link this up. If we categorise the payment instead, it can create duplicates since the transaction is already in the system.
One common reason this happens is mismatched account settings, for example, if the Tap to Pay settlement account doesn’t match the connected bank account.
If this doesn’t resolve the issue, it may be best to send our team a message. You can do this in the app via More → Chat to us.
Thanks,
Hannah
