Reconciling issue
Am unsure what i have done but i cannot get rid of these 3 transactions, if i click on them my balance will be out - what do i do?? I had hoped they would disappear however they just sit there....
Forum Discussion
2 Replies
This usually means those transactions were already recorded elsewhere and are now sitting unmatched in Solo by MYOB.
Do not tick them just to clear the screen. That will throw your balance out. Open each one and check if the same payment already exists in your transactions or was imported twice from the bank feed.
If you find the duplicate, exclude or delete the unmatched copy. If you cannot edit or remove them, refresh the bank feed and try again. If they still stick, MYOB support can reset the feed link so those entries clear properly.
Those transactions are likely already recorded or matched incorrectly, which is why selecting them throws off the balance.
Open each transaction and confirm it is not duplicated or previously reconciled. If it is an error, delete or reverse it; if it is valid, undo the prior reconciliation and reconcile again. Also check the bank feed match status, as unmatched items can remain visible until properly allocated.
