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Antbrew's avatar
Antbrew
Member
3 days ago

Same transaction displaying multiple times

Has anyone else encountered an issue with transactions displaying multiple times? Let’s say I purchased something on the 13th, it’s displaying as two of the exact same transaction in MYOB.

 

Checked my bank, its only one transaction. Has been happening for a few weeks. Looks like I have submitted it as complete in tasks but now in “money out” it’s showing as money out twice. Bit of an issue as it shows I’m spending more than I actually am. Have logged out completely & signed back in as an attempt to refresh my profile but no success. 

1 Reply

  • Hi Antbrew​ 

     

    Thanks for reaching out!

     

    We've been seeing a few of our users experience this issue lately, where essentially the bank sends through the same transaction several times.

     

    It's best to leave the extra ones unmatched and uncategorised, and we can help you clear up the extra transactions! I can see you have sent us a private message in the app as well, so I've sent you a bit more info there.

     

    We'll get this sorted! 💪