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Melanie75's avatar
Melanie75
Experienced Cover User
3 years ago
Solved

Matching multiple payroll entries to one bank transaction

Hello,

 

I cannot match my individual payroll entries to the bank transaction.

 

I have attempted all of the solutions in the forum, e.g find transactions, locate pay, check electronic payment account etc.

 

The total amount appears in my bank rec but I cannot tick off the individual employee payments.

 

Is somebody availble to help? I have screenshots ready to submit.

  • Doreen_P's avatar
    Doreen_P
    3 months ago

    Hey Prabhu25,

     

    It looks like you can only see limited information in your Payroll settings. This might be because of user access restrictions. Some tabs and settings might be hidden based on your user role and permissions. You can check this link for more details.

     

    Cheers,

    Doreen

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago
    Copy LinkReport

    Hi Melanie75 

     

    Thanks for your post. If the pay transactions have been posted to the correct bank account, go to Reconcile accounts and make sure they are not ticked in that window. If they are, untick them then go back to Bank transactions and they will appear for matching.

     

    If you continue to have problems please do send those screenshots of the Bank transactions window and a pay transaction. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

     

    Let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Melanie75's avatar
      Melanie75
      Experienced Cover User
      3 years ago
      Copy LinkReport

      Hi Tracey,

       

      Thank you for your suggestions - they helped me to solve initial query. Now I cannot match a pay for my only employee who has his pay split between two accounts.

       

      In the bank feed I can see the two payments of $500.00 + $686.94

       

      When I click 'match transaction' the drop down menu only shows the total of $1,186.94

       

      The employee is definitely set up to have pay split between two accounts

       

      I have reversed this pay and re-entered 4 times already in an attempt to rectify, so I am reluctant to reverse it again.

       

      Can you offer any solution for this? 

       

      Kind regards,

       

      Melanie 

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago
        Copy LinkReport

        Hi Melanie75 

         

        When an employee's pay is split between bank accounts you would need to pay that employee electronically using an ABA file. This Help Article, Split a pay between accounts, has detailed information on this for future pay runs.

         

        For pays that have been transferred as two separate payments you would need to reverse the original pay transaction and process as two separate pays with the net amounts matching the transfer amount. You can then match bank feed transactions with the pay transactions.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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transaction","id":"message:800262","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:154816"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Pay"},"conversation":{"__ref":"Conversation:conversation:800262"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:800262"},"body":"

Hello,

 

I cannot match my individual payroll entries to the bank transaction.

 

I have attempted all of the solutions in the forum, e.g find transactions, locate pay, check electronic payment account etc.

 

The total amount appears in my bank rec but I cannot tick off the individual employee payments.

 

Is somebody availble to help? I have screenshots ready to submit.

","body@stringLength":"446","rawBody":"

Hello,

 

I cannot match my individual payroll entries to the bank transaction.

 

I have attempted all of the solutions in the forum, e.g find transactions, locate pay, check electronic payment account etc.

 

The total amount appears in my bank rec but I cannot tick off the individual employee payments.

 

Is somebody availble to help? I have screenshots ready to submit.

","kudosSumWeight":0,"postTime":"2023-01-20T10:11:31.523+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:800262_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":695},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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Matching multiple payroll entries to one bank transaction","moderationData":{"__ref":"ModerationData:moderation_data:800428"},"body":"

Hi Melanie75 

\n

 

\n

Thanks for your post. If the pay transactions have been posted to the correct bank account, go to Reconcile accounts and make sure they are not ticked in that window. If they are, untick them then go back to Bank transactions and they will appear for matching.

\n

 

\n

If you continue to have problems please do send those screenshots of the Bank transactions window and a pay transaction. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

\n

 

\n

Let me know how you go.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2023-01-23T09:07:14.824+11:00","lastPublishTime":"2023-01-23T09:07:14.824+11:00","metrics":{"__typename":"MessageMetrics","views":632},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:800262/message:800428","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:803787"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"930","rawBody":"

Hi  

\n

 

\n

Thanks for your post. If the pay transactions have been posted to the correct bank account, go to Reconcile accounts and make sure they are not ticked in that window. If they are, untick them then go back to Bank transactions and they will appear for matching.

\n

 

\n

If you continue to have problems please do send those screenshots of the Bank transactions window and a pay transaction. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

\n

 

\n

Let me know how you go.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:800428_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:803787":{"__typename":"ModerationData","id":"moderation_data:803787","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:803787":{"__typename":"ForumReplyMessage","uid":803787,"id":"message:803787","revisionNum":1,"author":{"__ref":"User:user:154816"},"readOnly":true,"repliesCount":5,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:800428"},"conversation":{"__ref":"Conversation:conversation:800262"},"subject":"Re: Matching multiple payroll entries to one bank transaction","moderationData":{"__ref":"ModerationData:moderation_data:803787"},"body":"

Hi Tracey,

 

Thank you for your suggestions - they helped me to solve initial query. Now I cannot match a pay for my only employee who has his pay split between two accounts.

 

In the bank feed I can see the two payments of $500.00 + $686.94

 

When I click 'match transaction' the drop down menu only shows the total of $1,186.94

 

The employee is definitely set up to have pay split between two accounts

 

I have reversed this pay and re-entered 4 times already in an attempt to rectify, so I am reluctant to reverse it again.

 

Can you offer any solution for this? 

 

Kind regards,

 

Melanie 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-02-13T11:36:25.061+11:00","lastPublishTime":"2023-02-13T11:36:25.061+11:00","metrics":{"__typename":"MessageMetrics","views":557},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:800262/message:803787","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:804197"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"747","rawBody":"

Hi Tracey,

 

Thank you for your suggestions - they helped me to solve initial query. Now I cannot match a pay for my only employee who has his pay split between two accounts.

 

In the bank feed I can see the two payments of $500.00 + $686.94

 

When I click 'match transaction' the drop down menu only shows the total of $1,186.94

 

The employee is definitely set up to have pay split between two accounts

 

I have reversed this pay and re-entered 4 times already in an attempt to rectify, so I am reluctant to reverse it again.

 

Can you offer any solution for this? 

 

Kind regards,

 

Melanie 

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:803787_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:804197":{"__typename":"ModerationData","id":"moderation_data:804197","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:804197":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:211931"},"id":"message:804197","revisionNum":1,"uid":804197,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Pay"},"parent":{"__ref":"ForumReplyMessage:message:803787"},"conversation":{"__ref":"Conversation:conversation:800262"},"subject":"Re: Matching multiple payroll entries to one bank transaction","moderationData":{"__ref":"ModerationData:moderation_data:804197"},"body":"

Hi Melanie75 

\n

 

\n

When an employee's pay is split between bank accounts you would need to pay that employee electronically using an ABA file. This Help Article, Split a pay between accounts, has detailed information on this for future pay runs.

\n

 

\n

For pays that have been transferred as two separate payments you would need to reverse the original pay transaction and process as two separate pays with the net amounts matching the transfer amount. You can then match bank feed transactions with the pay transactions.

\n

 

\n

Please let me know if you need further help.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":1,"repliesCount":4,"postTime":"2023-02-15T12:23:02.399+11:00","lastPublishTime":"2023-02-15T12:23:02.399+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":680},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Pay/message:800262/message:804197","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1075","rawBody":"

Hi  

\n

 

\n

When an employee's pay is split between bank accounts you would need to pay that employee electronically using an ABA file. This Help Article, Split a pay between accounts, has detailed information on this for future pay runs.

\n

 

\n

For pays that have been transferred as two separate payments you would need to reverse the original pay transaction and process as two separate pays with the net amounts matching the transfer amount. You can then match bank feed transactions with the pay transactions.

\n

 

\n

Please let me know if you need further help.

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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