Can't match bank transaction to payrun
Hi
I process the pays in MYOB and then transfer the $$$ through online banking. The bank transaction withdrawal is usually automatched to the pay run (for each employee) and I get the little wand icon. I have just notice two payroll transactions from the middle of October that haven't been allocated to a pay run.
when I click allocate tranasction, other pay runs are there but not the ones I need. The pay run process was completed the same as always. I have the pay run reference # for each employee, how do I fix this? they are the only 2 unallocated transactions in october
Hi becn1103a,
To fix the issue of payroll transactions not being allocated to a pay run, follow these steps:
- Check the Account: Ensure that the account used in the pay run matches the account in the bank transaction.
- Verify Bank Reconciliation: Go to the bank reconciliation window and check if the pay run is ticked there.
- Match Transactions Manually: If the transactions are not automatically matched, you may need to manually match them using the pay run reference numbers. See this link for more detailed steps.
If you still encounter any issues after clearing cache, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Regards,
Shella
