solo app, unable to download
I want to cancel my subscription since I cannot use it because App Store has no SOLO app. I cannot integrate as well to my business account. Call center cannot help me, advised to post in this forum.
Forum Discussion
4 Replies
Hey Richardledda , the call centre pointed you in exactly the right direction — you’ve found the Community team at Solo. We’re here to support Solmates with using the app and managing their accounts.
I can see from your email address that you’re a New Zealand–based Solmate, and you’re right: the app isn’t currently available in NZ app stores.
To cancel your Solo sign-up, just log in to My Account and manage your products there. If you run into any issues, let us know and we’ll help you out.
thank you for your answer. I tried to cancel my subscription via my account but it prompted me to call 1300940281, which it also says call failed.
I tried to cancel via my account but it prompted me to call 1300940281 but it is always call failed from my NZ number.
Hey Richardledda *shakes fist at universe.
That message is not helpful to you, because it's an Aussie phone number.
Can you keep an eye on your inbox? Our team is going to reach out via email to give you a hand with this one.
