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Kaimana
15 days ago
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(solved) Error- failed to send email. Please try again.

Hi, I’m still getting the error even after adding the reply to email 
  • Maggie-Solo's avatar
    Maggie-Solo
    7 days ago

    Hey Tori104 and Kaimana  we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
    If you need a hand with anything else just give us a shout!

Maggie-Solo's avatar
Maggie-Solo
Trusted User
15 days ago
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Hey Kaimana can you send us a screenshot of the error message you are receiving? We'd love to take a closer look for you 🔎

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Hi, I’m still getting the error even after adding the reply to email 

","kudosSumWeight":0,"postTime":"2025-03-19T11:03:05.642+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:890778_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":56},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi, I’m still getting the error even after adding the reply to email 

"},"Conversation:conversation:890778":{"__typename":"Conversation","id":"conversation:890778","solved":true,"topic":{"__ref":"ForumTopicMessage:message:890778"},"lastPostingActivityTime":"2025-03-27T14:14:12.059+11:00","lastPostTime":"2025-03-27T14:14:12.059+11:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:890778":{"__typename":"ModerationData","id":"moderation_data:890778","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:890778_2":{"__typename":"Revision","id":"revision:890778_2","lastEditTime":"2025-03-19T11:03:05.642+11:00"},"ForumReplyMessage:message:890794":{"__typename":"ForumReplyMessage","id":"message:890794","conversation":{"__ref":"Conversation:conversation:890778"},"author":{"__ref":"User:user:350306"},"revisionNum":1,"uid":890794,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ask-a-question"},"subject":"Re: (solved) Error- failed to send email. Please try again.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:890794"},"parent":{"__ref":"ForumTopicMessage:message:890778"},"body":"

Hey Kaimana can you send us a screenshot of the error message you are receiving? We'd love to take a closer look for you 🔎

","body@stringLength":"318","rawBody":"

Hey can you send us a screenshot of the error message you are receiving? We'd love to take a closer look for you 🔎

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Hey Tori104 and Kaimana  we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
If you need a hand with anything else just give us a shout!

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Hey and   we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
If you need a hand with anything else just give us a shout!

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