Forum Discussion

Kaimana's avatar
Kaimana
Member
1 year ago
Solved

(solved) Error- failed to send email. Please try again.

Hi, I’m still getting the error even after adding the reply to email 
  • Maggie-Solo's avatar
    Maggie-Solo
    1 year ago

    Hey Tori104 and Kaimana  we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
    If you need a hand with anything else just give us a shout!

Tori104's avatar
Tori104
Member
1 year ago

I am getting the error too. My first batch of invoices went out fine the return email is there.

A week later. I get this error. Nothing has change my end. 

Tori104's avatar
Tori104
Member
1 year ago

 

  • Maggie-Solo's avatar
    Maggie-Solo
    MYOB Staff
    1 year ago

    Hey Tori104 thanks for the screenshot! We'll take a look into this for you 🔎

    In the meantime, do you know you can share invoices directly from your email provider. Here's a post where we explain how to do that step-by-step Sharing invoices | MYOB Community.

    • Maggie-Solo's avatar
      Maggie-Solo
      MYOB Staff
      1 year ago

      Hey Tori104 we’re still working through your error with our product team. They were wondering: have you changed any of your invoice settings, like the reply-to email or maybe removed BSB details? Let us know, and in the meantime we’ll keep digging! 

      • Tori104's avatar
        Tori104
        Member
        1 year ago

        No I hadn’t changed a thing. 
        I tried to re-enter return email to see if it would change. I deleted the app and installed again. Didn’t work. Tried the next day and was working. 

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