Forum Discussion

Kaimana's avatar
Kaimana
Member
10 months ago
Solved

(solved) Error- failed to send email. Please try again.

Hi, I’m still getting the error even after adding the reply to email 
  • Maggie-Solo's avatar
    Maggie-Solo
    10 months ago

    Hey Tori104 and Kaimana  we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
    If you need a hand with anything else just give us a shout!

Maggie-Solo's avatar
Maggie-Solo
MYOB Staff
10 months ago

Hey Tori104 thanks for the screenshot! We'll take a look into this for you 🔎

In the meantime, do you know you can share invoices directly from your email provider. Here's a post where we explain how to do that step-by-step Sharing invoices | MYOB Community.

Maggie-Solo's avatar
Maggie-Solo
MYOB Staff
10 months ago

Hey Tori104 we’re still working through your error with our product team. They were wondering: have you changed any of your invoice settings, like the reply-to email or maybe removed BSB details? Let us know, and in the meantime we’ll keep digging! 

  • Tori104's avatar
    Tori104
    Member
    10 months ago

    No I hadn’t changed a thing. 
    I tried to re-enter return email to see if it would change. I deleted the app and installed again. Didn’t work. Tried the next day and was working. 

    • Maggie-Solo's avatar
      Maggie-Solo
      MYOB Staff
      10 months ago

      Hey Tori104 and Kaimana  we’ve found the reason for this error, and I’m so glad to hear it was working for you the next day because that lines up with what we discovered! Looks like you hit the daily limit for invoice sharing directly via the app. The good news? These limits reset daily and increase the longer you’re subscribed with us. It’s just a little safeguard to prevent spam. 😊
      If you need a hand with anything else just give us a shout!

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