Forum Discussion

8 days ago

Solved

Staying signed in

Is it possible to remain signed into the app? Its time consuming signing in each time the app is open when doing it multiple times a day. Thanks.

solo

Stacey-Solo
7 days ago
Hey elevatetint,

This is a great question!

About the sign-in process: we hear you. If you haven’t already, try enabling biometrics (for example, fingerprint or face recognition)—it’s a great way to skip typing your email and password every time. Plus, it means you'll only have to do the two-factor authentication every 30 days, or 15 if you have not been using the app. Just head to More > App settings > Enable biometrics, set it up, and login will be a breeze!

Now, let’s talk security. Since the app deals with financial data (and we’re all about keeping that locked up tighter than Fort Knox), there are a couple of things in place:

You’ll be automatically signed out after 5 minutes of inactivity.

Every 24 hours, you’ll need to do the two-factor authentication (2FA) dance (if biometrics are not set up)

We know this can feel like a bit of a hassle, but it’s all about keeping your data safe. That said, we’re always looking for ways to make things smoother.

If we could explore options like passkeys or other systems to simplify this process, would that be helpful for you?

Stacey-Solo
Admin
7 days ago
Hey elevatetint,

This is a great question!

About the sign-in process: we hear you. If you haven’t already, try enabling biometrics (for example, fingerprint or face recognition)—it’s a great way to skip typing your email and password every time. Plus, it means you'll only have to do the two-factor authentication every 30 days, or 15 if you have not been using the app. Just head to More > App settings > Enable biometrics, set it up, and login will be a breeze!

Now, let’s talk security. Since the app deals with financial data (and we’re all about keeping that locked up tighter than Fort Knox), there are a couple of things in place:

You’ll be automatically signed out after 5 minutes of inactivity.

Every 24 hours, you’ll need to do the two-factor authentication (2FA) dance (if biometrics are not set up)

We know this can feel like a bit of a hassle, but it’s all about keeping your data safe. That said, we’re always looking for ways to make things smoother.

If we could explore options like passkeys or other systems to simplify this process, would that be helpful for you?
- elevatetint
  4 days ago
  Thank you. When I go to More > app settings, it just shows a blank white screen. Any idea why that may be?
  - Sigrid-Solo
    Admin
    3 days ago
    That certainly doesn't sound right! There should be a screen that shows Biometrics.
    I'd first recommend making sure the app is up to date and that you are using the newest version. You can do that by going to the App Store or Play store, searching Solo by MYOB, and seeing if it gives you the option to update.
    
    If that doesn't work, or you are using the most recent version, then please click More and head on to "Digital Assistant" on your app. Send us a message, and we'll investigate!