Switch from individual reminders to all customers

Hey Jenn!

Great question, and love that you’re diving into payment reminders to help speed things up 💸

Here’s how it works: when you turn on Send payment reminders for a customer in any of their invoices, it actually updates the setting for all their invoices going forward. Handy, right?

Now, here’s the bit to note: overdue reminders will only send automatically for invoices after the day you switch it on, like you mentioned. So if you’ve got some invoices that have been sitting there for a while (say, 6 months overdue), Solo won’t automatically send reminders for those.

But! You can still give those old invoices a nudge – just a manual one. Here’s how:

1. Open the invoice in the app
2. Tap the three dots
3. Select Email invoice
4. Edit the message to say something like “Just a reminder – this one’s still outstanding”
5. Hit Send

That way, your customer still gets the nudge, and you’ve got the power to tailor the message however you like. 👊

We would love to know more about how you'd like to use invoice reminders though! Reminder schedule, what you like and what you don't like, we want to know it all!