Forum Discussion

Gracet96's avatar
Gracet96
Member
3 months ago

Tap and go payment taken but invoice says unpaid?

Hi all,

I took a card payment using the tap and go feature on the app yesterday. It came up with the tick and everything as usual to say it had gone through and I moved on to my next job not thinking much of it.

I have been doing some invoices this morning and have just seen that the invoice said unpaid? 
Of course I can’t check my income list as for some stupid reason these payments don’t show (hey MYOB can we change this??) and I won’t get the money for about a week as usually it takes a while to come through.

I just don’t want to contact my client without checking if anyone on here knows anything about this issue or has experienced it before first. 
Thanks! 

Question

2 Replies

  • 5Ghada's avatar
    5Ghada
    Member
    3 months ago

    Hi there, Grace, I’m so glad I’m not the only one who experiences this, I thought I was going crazy today trying to find transaction records to no avail, time confusing and frustrating. 

  • Jared-Solo's avatar
    Jared-Solo
    MYOB Staff
    3 months ago

    Good morning Gracet96​ & 5Ghada​ 

     

    We can absolutely lend a hand — but because your Tap to Pay and settlement account details involve personal + banking info, we strongly recommend reaching out to us via the app for this one. Just head to More > Chat with us, and a member of the team will be able to dig in with you directly (and securely).


    That said, if there’s anything general you’d like to chat about here in the Community — setup tips, feature questions, workflow ideas, you name it — we’re always happy to help out publicly too. You’re never flying solo here 🚀


    Let us know how you go!

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