Westpac feeds
Evening all having issues connecting with Westpac , solo says unsupported account but Westpac app says access has been given ? anyone had this issue? thanks
Forum Discussion
G'day Marknewstead​ 👋
You’re definitely not the only one to hit a temporary snag when trying to connect your account to Solo. These hiccups happen, and our team’s ready to help you get back on track.
For privacy reasons, we can’t troubleshoot account-specific details here in the forum, but if you jump into the app and head to More > Chat with us, our Digital Assistant can get a ticket started with the Community team. Once you’re there, it’ll be super helpful if you can include:
- A brief summary of what’s gone wrong so far
- Any steps you’ve taken through Westpac to enable Open Banking
- A screenshot or two of the error (if you’re comfortable sharing)
Just a heads up that we're not always available for a live chat, but we'll do our best to respond promptly within business hours. While you're waiting for an update from us, check out Westpac's official resource on Open Banking to make sure you've dotted all the "i"s on the bank side of things.
If you're unsure about anything, please fire off any follow up questions here before opening a ticket. Thanks!
