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Hello jrp3456
Welcome to the Community Forum.
If a customer owes you money but is unlikely to pay, you can write off the bad debt. When you do this, the customer's outstanding balance is removed, your expenses are correctly updated, and any GST liability related to the sale is adjusted.
This is entered into the bad debts expense account, if you do not have this in your file you will need to create it. I have linked our Help Article on writing off bad debts which go through setting up the bad debts expense account and how to write it off.
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- Steven_M5 years agoFormer Staff
Hi Gerald1
The Received field on a Bill, either created via an In Tray or manually entered, is a locked field. The value typically just a direct copy of the Billed amount, which would be the amount that you are being billed for by that supplier.
The field is used to be in conjunction with the Recieve Items function. This is where you have received items from a supplier but have yet to be billed for them. See Help Article: Receiving items without a supplier bill for more information on that process.
- 5 years ago
Thanks for your reply and link Steven. Yes, this resolves my question.
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