Forum Discussion

MSpalliera's avatar
MSpalliera
User
2 years ago

Accruals method of accounting

The attached spredsheet has a comparison of the 2-1800 Accounts Payable account in both Accrual & Cash modes.    In the Cash Mode the accounts show that the amount was recorded as a debit in expens...
SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi MSpalliera 

 

Sorry to see that no one has replied to you yet. We have been made aware of a situation where the report doesn't display all of the entries if the bill has a line with a negative amount but is not an item (so uses the service layout). 

 

It's hard to check if this is the case with only the report. Can you open the bill in question and see if the Item ID field is empty, but the amount shows as -$ ? If this is the case, you will need to either remove it or create an item to use for that transaction.

 

If that does not help, could you respond with a screenshot of the bill as well?


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • MichaelSpall's avatar
    MichaelSpall
    Contributing User
    2 years ago

    Hi Samara,

     

    Thank you for getting in contact with me.  Unfortunately your suggestion didn't work, I have atatched example of the AP & AR Invoe or Bill.  

     

    Note I have an MYOB case number already it is: 01136379 and it was lodeged over 1 week ago.  I rang up on Monday to see where it was at as the 4 day period was over.  June answeree the phone & when the call got too difficult she hung up on me.  I also spoke to Falguni origianlly & asked fro an update & I have received nothing from her.  

     

    I must say the service from MYOB has been very disapointing so far.   Though you actually following up on the query is quite refreshing, so thank you.

     

    Hopefully this can be solved as it doesn't make sense.

    • SamaraM's avatar
      SamaraM
      Former Staff
      2 years ago

      Hi MichaelSpall 

       

      Sorry to hear that you have had that experience with contacting our phone-based team. Can you please also export the reports as PDF for both accrual and cash basis so I have a better view of the transactions on each report?

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Related content