Forum Discussion

Samw07's avatar
Samw07
3 years ago

An unrecognised error occurred - Accounts_IndustryShouldNotBeEmpty

I am having an issue when coding transactions and you choose to create a new code from the coding area.

The system opens the new code box then it closes staright away and give this error message.

"An unrecognised error occurred - Accounts_IndustryShouldNotBeEmpty"

 

It is happening with all my clients that have been migrated from banklink.

How do i resolve this? 

 

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi Samw07 


    Apologies for the delay in response.


    If you're still experiencing this issue, can you please attach a screenshot of the error so we can investigate further? 

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi Samw07 


        Thanks for the screenshot, please try the following:

         

        Create the account from the Chart of accounts page first. Once the account has been created, you can then allocate bank feed transactions to it. If it does not work, send me your product serial number and login email address by Private message, so we can investigate this further. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content