Bank balance not calculating correctly
My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the va...
Forum Discussion
Hi GrahamWB,
That does seem odd, especially if it looks like it started after a software change. But if the file hasn’t been rolled over for a few years, running the Balance Sheet in a future financial year can cause a false out-of-balance. So I’d check that first.
If the financial year is already current, then I’d look at the opening balances instead, especially since the difference matches the Historical Balancing amount and the bank account’s starting balance.
It’s also worth checking that Historical Balancing is linked to the right Equity account and refreshing the historical balances if needed.
If none of those work, I recommend reaching out to our support team so they can investigate further. You can create a support ticket in My Account or connect with our live chat team through our virtual assistant, MOCA.
Regards,
Genreve
