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SueFord's avatar
SueFord
2 years ago
Solved

Balances not displaying correctly

When a payment has been applied to a Customer Invoice and the Invoice is emailed to client, or you view the Invoice online, the balance is not showing as nil but is still showing a balance.  So in other words it is not showing the applied payment.  However when we email the invoice to ourselves, all payments update and balances show as nil.

  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi Stonegalleria,

     

    Thank you for your post. Please refer to the link below as a useful guide through this process:

    This process will not affect your superannuation payable and tax as long as the payruns have not yet been reported to the ATO.

     

    Are we able to solve your concern? If yes, please click on "Accept as Solution". If not, please feel free to reply to this post, and we are more than happy to assist.

     

    Cheers,

    Princess

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi SueFord,

    Thank you for your post. To address this issue, I recommend clearing your AccountRight cache to avoid potential software discrepancies. Here's how you can do it:
     

    1. Close MYOB AccountRight if it's currently open.
    2. Navigate to the location where AccountRight stores its cache files. This is typically in a folder named "Cache" within your AccountRight installation directory.
    3. Delete all files and folders within the Cache folder. Alternatively, you can rename the Cache folder to something else (e.g., "Cache_old") to keep a backup of the cache files.
    4. After clearing or renaming the cache folder, restart MYOB AccountRight and check if the issue has been resolved.

    Clearing the cache can often resolve various issues related to software performance and discrepancies. If you continue to experience problems, please don't hesitate to reach out for further assistance. Clearing the AccountRight Cache

     

    Please do let me know how you go on this.
    Regards,
    Earl

    • SueFord's avatar
      SueFord
      2 years ago

      Thank you so much!  Clearing the cache has worked!  I really appreciate your help.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi SueFord,

        We're pleased to hear that your issue has been resolved. If you have any additional questions, please don't hesitate to start a new post, and we'll be more than happy to assist you.

         

        Regards,
        Earl

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When a payment has been applied to a Customer Invoice and the Invoice is emailed to client, or you view the Invoice online, the balance is not showing as nil but is still showing a balance.  So in other words it is not showing the applied payment.  However when we email the invoice to ourselves, all payments update and balances show as nil.

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When a payment has been applied to a Customer Invoice and the Invoice is emailed to client, or you view the Invoice online, the balance is not showing as nil but is still showing a balance.  So in other words it is not showing the applied payment.  However when we email the invoice to ourselves, all payments update and balances show as nil.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi SueFord,

Thank you for your post. To address this issue, I recommend clearing your AccountRight cache to avoid potential software discrepancies. Here's how you can do it:
 

\n
    \n
  1. Close MYOB AccountRight if it's currently open.
    2. \n
  2. Navigate to the location where AccountRight stores its cache files. This is typically in a folder named \"Cache\" within your AccountRight installation directory.
    3. \n
  3. Delete all files and folders within the Cache folder. Alternatively, you can rename the Cache folder to something else (e.g., \"Cache_old\") to keep a backup of the cache files.
    4. \n
  4. After clearing or renaming the cache folder, restart MYOB AccountRight and check if the issue has been resolved.
    5. \n
\n

Clearing the cache can often resolve various issues related to software performance and discrepancies. If you continue to experience problems, please don't hesitate to reach out for further assistance. Clearing the AccountRight Cache

\n

 

\n

Please do let me know how you go on this.
Regards,
Earl

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Thank you so much!  Clearing the cache has worked!  I really appreciate your help.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"94","kudosSumWeight":1,"postTime":"2024-04-05T15:56:42.987+11:00","lastPublishTime":"2024-04-05T15:56:42.987+11:00","metrics":{"__typename":"MessageMetrics","views":79},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:864219/message:864257","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:864260"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:864260":{"__typename":"ModerationData","id":"moderation_data:864260","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:864260":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:294708"},"id":"message:864260","revisionNum":1,"uid":864260,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:864257"},"conversation":{"__ref":"Conversation:conversation:864219"},"subject":"Re: Balances not displaying correctly","moderationData":{"__ref":"ModerationData:moderation_data:864260"},"body":"

Hi SueFord,

We're pleased to hear that your issue has been resolved. If you have any additional questions, please don't hesitate to start a new post, and we'll be more than happy to assist you.

\n

 

\n

Regards,
Earl

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