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NJB23's avatar
NJB23
Contributing User
2 years ago

Cannot create a new job

Please can I get help with resolving issue of not being able to create a new 'job'.  Error message received is:   Cannot read properties of undefined (reading 'trim'). Please try again. If the erro...
NJB23's avatar
NJB23
Contributing User
2 years ago

Thanks for your reply.

I had tried this also and aslo receive an error message.  Error message reads:

 

Cannot read properties of undefined (reading 'trim'). Please try again. If the error persists, get in touch with us. Request ID: c44b4b94-e53a-439d-87c9-6862bc976ff6.

 

Regards

Natalie 

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, NJB23 

 

Thanks for your response. 

 

Kindly try to clear the browser cache first, and then try to create the Job codes again. If the issue still persists, please delete or inactivate the Job codes that you no longer use. There are some instances that when you reached the maximum number of Job codes, it will not allow you to create a new one. 

 

Please let us know how how it goes. We are eager to hear back from you.

 

Best regards,

Doreen

  • NJB23's avatar
    NJB23
    Contributing User
    2 years ago

    Hi

    I have previously tried clearing the browser cache.  I have tried again and still having same issue.  I am unable to edit the existing jobs.  I am receiving this message:

     

    something went wrong

    Something went wrong

    Try refreshing your browser If the issue persists, contact MYOB support

     

    Regards

    Natalie

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, NJB23 

       

      Thanks for your response.

       

      We may need to have more information regarding the issue so we can further investigate it on our end. On your web browser, click the 3 vertical dots > Choose More Tools > Click Developer Tools > Then select the Console tab. Save the error log by right-clicking on the Console tab and choosing Save As, to save the entire log to a .txt file. Once done, we also need to view the network errors. To do this, go to the Network tab > Retrigger the error > Look for the error line in red in the list > Click on the red error line > Click the Preview tab in the window on the right > Look for the request ID and copy if for any notes. This is needed for the developers to look up in the background for further investigation. Kindly attach the requested information to your post. 

       

      We are eager to hear back from you.

       

      Best regards,

      Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, NJB23 

       

      Please let us know if you still require any further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.

       

      Best regards,

      Doreen

      • NJB23's avatar
        NJB23
        Contributing User
        2 years ago

        Hello Doreen_P 

        Sorry for the delay in reponding.  I am still having this issue.  Can you please assist?

        Do you still want me to send an error log and check the error log?  This seems a little out of my skillset but I can give it a go if you think it will resolve the issue?

        Kind regards

        Natalie

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