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Serialnumber's avatar
Serialnumber
Partner
3 years ago

How to identify the Out of Balance from Account Receivable

Hi    I am struggling to identify what caused the out of balance from Account Receivable on Balance Sheet.   I already have asked to the officer from live chat but he just said check each transac...
gavin12345's avatar
gavin12345
Ultimate User
3 years ago

Hi Serialnumber 

 

Go back in time (say 1 July 2021) and see it it balanced then. Advance one month at a time until you see the out of balance - investigate transactions during that period.

 

Regards

Gavin

  • Serialnumber's avatar
    Serialnumber
    Partner
    3 years ago

    Thanks Gavin

     

    I have tried to check the Aged Recevables (Detail) from the desktop version as online didn't have that part, but it didn't show me the time period I selected (Say I selected 1 July 2021, but it still shows from 31/12/2022).

     

    Do you know how to properly set and check this??

    • gavin12345's avatar
      gavin12345
      Ultimate User
      3 years ago

      Hi Serialnumber 

       

       

      I recommend you use the Receivables Reconciliation Summary Report - this gives you an 'as at' balance to check the Sales Register and the account balance.

       

      Regards

      Gavin

       

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