Forum Discussion

frenchery's avatar
frenchery
Contributing User
5 months ago

invoice staged payment but wrong amount paid

Good evening dear community,   I have a situation where I have agreed with a client staged payment terms for an invoice: 50% at order, 50% at delivery.   The accounting department has mistakenly ...
  • Princess_R's avatar
    Princess_R
    5 months ago

    Hi frenchery,

     

    No worries, I got you!

     

    If a customer overpays an invoice, just record a Receive Payments transaction for the total amount they paid, including the overpayment. This will automatically create a credit for the extra amount, which you can either refund or apply to another invoice. For more details, check out this Help article: Customer Overpayments. 

     

    Another way to handle it is by creating a separate account for the overpayment. Allocate the extra 50% there, and when you reimburse the 50%, record a Spend Money transaction and allocate it to the overpayments account to reconcile.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

frenchery's avatar
frenchery
Contributing User

Hi Princess_R ,

 

I would need a bit more help to complete that task.

I created the new category for "overpayment", when assigning the amount received, I chose "allocate" and put 50% of the amount in the new category "overpayment".
However, I am not able to then go to "match transaction" to assign the remaining 50% to the invoice.


Could you guide me through the process of allocating the remaining 50% to a specific invoice if I cannot use 'Match transaction'.

 

Thanks

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi frenchery,

 

Sure! Since you've already allocated the first 50% of the amount to the overpayment category, you’ll need to manually allocate the remaining 50%. Go to bank transactions and find the transaction you have partially allocated. Click on the transaction to open the details. You should see an option to allocate the remaining amount. Select the invoice you want to allocate the remaining 50% to. 

 

For more information, please check out these Help articles:

 

If you're still unable to match transactions and need more assistance, please partner with our live chat support team. Head on over to http://myob.com/contactus and click the purple speech bubble (lower right-hand corner) to open MOCA. From there, type in "get help from a support agent," and this will give you a link to open a live chat.

 

Cheers,

Princess

 

  • frenchery's avatar
    frenchery
    Contributing User
    4 months ago

    Hi Princess_R

     

    The problem is still there:

    • under "categorise", I can allocate to a chart of account
    • under "match transaction", I can associate an invoice

     

    But I cannot allocate the amount in both. It is either "categorise" or "match transaction".

    Could you please advise how should I allocate:

    • 50% to a chart of account "overpayment"
    • 50% to an invoice

     

    Thanks.

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