2 years ago

No Parent Headers for Other Income or Other Expenses

I have a trial version of Essentilas that I am trying to set up. I have an issue and when trying to create the header accounts in Other Income and Other Expese as there is no option to select a...

Princess_R
12 months ago
Hi FiLucas,

Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a valuable resource.

When your MYOB business file is created as an individual business type, it doesn't inherently have "Other Income" or "Other Expense" headers or accounts. Instead, it typically generates sub-accounts under Income and Expense for these categories.

I'd like to inform you that I've taken steps to assist in resolving the issue you encountered. Scripts have been run to aid in fixing this particular issue. Please try clearing your browser cache and accessing your account now to see if the issue has been resolved. If you're still experiencing the issue, please let me know so I can assist further.

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Cheers,

Princess

Genreve_S

MYOB Moderator

2 years ago

Hi TammyD69,

Thanks for reaching out.

Generally, if we are creating a ledger account we could choose either to make it a header account or a detail account. May I know if there are any errors while choosing the header account? If there is any error please send us a screenshot of the whole window.

We are looking forward to your reply. If you have any other concerns or questions please include them in your next reply.

Cheers,

Genreve.

NJB23
Contributing User
2 years ago
I have the exact same issue. Can someone please assist. Have spent over 2 hours on chat support and they could not help. Please can you advise best way to get help with this?

The parent header does not show an option for both header account and detail account.
- JudithMulley
  Experienced User
  2 years ago
  This may be because of the business type. If the business type is "Individual" the major headers for Other Income and Other Expenses are not there and can't be added. When you try to add them, the program will come up with an error message stating "Parent header is required". Since these ARE the parent headers, this is not possible. There is one option you can try. In Income, set up a header called "Other Income" and add the accounts you need with that as the parent header and do the same for Other Expenses.
TammyD69
2 years ago
There is no option for either a parent header no matter which option you choose. There is not even a Heading in those sections as there is in the Assets, Liabilities, Equity Income and Expenses tabs.

You can choose to add an account but the pull down menue for the parent header is blank, no options to choose therefore you cant create an account.

Tammy
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi TammyD69,
  
  Thanks for the response.
  
  While creating the accounts if there are no dropdowns for the parent header it means that there is no parent header account yet on the file. Normally, there should be a parent header Other Income while creating this. If there aren't any options on your end please send me a private message containing the following:
  
  Serial number
  
  Full name and email address
  
  Company name
  
  Screenshot of create account screen
  
  Let me know if you have any other concerns other than this too. I'm happy to assist.
  
  Cheers,
  
  Genreve
  - NJB23
    Contributing User
    2 years ago
    Hi Genreve_S
    Please can you assist me with this also?
    Thanks
    Natalie
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi NJB23,
  
  Thank you for the post.
  
  Please send the same information asked earlier and I would be happy to assist.
  
  Cheers,
  
  Genreve
  - NJB23
    Contributing User
    2 years ago
    Please can you send me a link to send a private message. I am having trouble finding this option.
    Thank you
    Natalie
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi NJB23,
  
  Thanks for letting me know.
  
  Please try clicking this link and try to send me a message.
  
  We are looking forward for your private message.
  
  Cheers,
  
  Genreve
  - NJB23
    Contributing User
    2 years ago
    Thanks Genreve_S
    Message has now been sent.
    
    Thanks
    natalie