Forum Discussion

TammyD69's avatar
TammyD69
2 years ago

No Parent Headers for Other Income or Other Expenses

I have a trial version of Essentilas that I am trying to set up.   I have an issue and when trying to create the header accounts in Other Income and Other Expese as there is no option to select a...
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi FiLucas,

     

    Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a valuable resource.

     

    When your MYOB business file is created as an individual business type, it doesn't inherently have "Other Income" or "Other Expense" headers or accounts. Instead, it typically generates sub-accounts under Income and Expense for these categories. 

     

    I'd like to inform you that I've taken steps to assist in resolving the issue you encountered. Scripts have been run to aid in fixing this particular issue. Please try clearing your browser cache and accessing your account now to see if the issue has been resolved. If you're still experiencing the issue, please let me know so I can assist further.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.
     

    Cheers,

    Princess

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi TammyD69, 

 

Thanks for reaching out.

 

Generally, if we are creating a ledger account we could choose either to make it a header account or a detail account. May I know if there are any errors while choosing the header account? If there is any error please send us a screenshot of the whole window. 

 

We are looking forward to your reply. If you have any other concerns or questions please include them in your next reply.

 

Cheers, 

Genreve.

TammyD69's avatar
TammyD69
2 years ago

There is no option for either a parent header no matter which option you choose. There is not even a Heading in those sections as there is in the Assets, Liabilities, Equity Income and Expenses tabs.

 

You can choose to add an account but the pull down menue for the parent header is blank, no options to choose therefore you cant create an account.

 

Tammy

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi TammyD69, 

     

    Thanks for the response. 

     

    While creating the accounts if there are no dropdowns for the parent header it means that there is no parent header account yet on the file. Normally, there should be a parent header Other Income while creating this. If there aren't any options on your end please send me a private message containing the following:

    • Serial number 
    • Full name and email address 
    • Company name
    • Screenshot of create account screen

    Let me know if you have any other concerns other than this too. I'm happy to assist. 

     

    Cheers, 

    Genreve

    • NJB23's avatar
      NJB23
      Contributing User
      2 years ago

      Hi Genreve_S

      Please can you assist me with this also?

      Thanks

      Natalie

       

    • FiLucas's avatar
      FiLucas
      8 months ago

      Hi I have just started using MYOB business for Mac and i have grants that need to be in Other income. I know accountright used to be able to do this.     Are these able to be added to my account also please?  I did read another reply from you to someone in October but I've lost that one!     Thank you.  

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        8 months ago

        Hi FiLucas,

         

        Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a valuable resource.

         

        When your MYOB business file is created as an individual business type, it doesn't inherently have "Other Income" or "Other Expense" headers or accounts. Instead, it typically generates sub-accounts under Income and Expense for these categories. 

         

        I'd like to inform you that I've taken steps to assist in resolving the issue you encountered. Scripts have been run to aid in fixing this particular issue. Please try clearing your browser cache and accessing your account now to see if the issue has been resolved. If you're still experiencing the issue, please let me know so I can assist further.

         

        Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.
         

        Cheers,

        Princess

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi NJB23, 

     

    Thank you for the post. 

     

    Please send the same information asked earlier and I would be happy to assist. 

     

    Cheers, 

    Genreve

    • NJB23's avatar
      NJB23
      Contributing User
      2 years ago

      Please can you send me a link to send a private message.  I am having trouble finding this option.

      Thank you

      Natalie

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi NJB23, 

     

    Thanks for letting me know. 

     

    Please try clicking this link and try to send me a message. 

     

    We are looking forward for your private message. 

     

    Cheers, 

    Genreve

    • NJB23's avatar
      NJB23
      Contributing User
      2 years ago

      Thanks Genreve_S  

      Message has now been sent.

       

      Thanks

      natalie

    • shen1's avatar
      shen1
      10 months ago

      hi im also having the same problem and I cant reach out to you using the private message

       

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        10 months ago

        Hi shen1, 

         

        Thanks for posting your concern and welcome to the Community Forum. 

         

        I'm sorry to hear about your difficulties with parent headers in your application. I will send you a private message and grant you access to reply to collect information regarding your account. 

         

        In the meantime, feel free to post again in the forum if you have any other concerns. 


        Thanks,

        Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi NJB23, 

     

    Thanks for letting me know.

     

    I have already received your private message and also responded. I do appreciate your patience and I'm looking forward to your response in the private message. 

     

    If you have any other issues let us know in your next private message response. 

     

    Cheers, 

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi DKBocelli, 

     

    Thanks for your post. 

     

    I have enabled the private message option for your email. May I know if you are experiencing the same issue with the Business Pro/Lite about the parent headers or do you have a different concern? 

     

    We look forward to your reply. 

     

    Cheers, 

    Genreve

     

     

    • DKBocelli's avatar
      DKBocelli
      Experienced User
      2 years ago

      Hello Genreve

       

      Yes I believe is the same issue, cannot add Other Expense type in as Header does not exist.

       

      Regadds

      Daron

       

       

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi DKBocelli, 

     

    Thanks for clarifying the concern. 

     

    For me to assist, may I ask for a private message containing the following:

    • Serial number 
    • Full name and email address 
    • Company name

    We look forward to your response. 

     

    Cheers, 

    Genreve

    • DKBocelli's avatar
      DKBocelli
      Experienced User
      2 years ago

      Hello Genreve

       

      When I try to send private message I get an error :(

       

      Regards

      Daron

       

       

       

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi DKBocelli,

     

    Thanks for the response.

     

    The error message in the screenshot you sent about the limit resets around 24 hours. You can try sending your private message again after that. Let me know if you encounter any issues after trying again. 

     

    We are looking forward to your private message. 

     

    Cheers,

    Genreve