Forum Discussion
Thanks I will make those suggestedchecks.
In the meantime here is the attachment that was missing.
Regards
David
Hi KiwiDK,
Thanks for sending through the attachment. There are a few reasons why a Balance Sheet may be out of balance, such as transactions being coded or allocated incorrectly, data-entry errors, incorrect journal entries etc. Our support team will need to investigate this further to identify the specific cause.
Before contacting them, please try refreshing the historical balances by following the steps shared in this forum post. If the issue continues, please get in touch with the teamt so they can take a closer look at your file. When contacting them, please include the attachment and details of the steps you’ve already tried.
Cheers,
Princess
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