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Leighton's avatar
Leighton
Experienced Cover User
1 year ago

PRE-FILLED INFO ON ONLINE BAS IS DIFFERENT TO MANUAL LODGEMENT

The information pre-filled on my BAS return when I am lodging online is different from the information pre-filled on my BAS return if I were to lodge manually. It is only the GST on purchases (1B) th...
Katheryn123's avatar
Katheryn123
Experienced Cover User
1 year ago

Thank you.

Unfortunately the browser cache isnt the issue. We checked this was consistent across other accountants bookkeepers within the team and they all had the same difference. We also refreshed the ledger data multiple times, checked the settings were consistent and also the transactions were consistent. This does appear to be an error with MYOB.

Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi Katheryn123,

 

Thanks for checking all those details. This might need a closer look—try reaching out to our live chat team through MOCA or drop us a support ticket via MyAccount so we can sort it out for you.

 

 

Regards,

Shella

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