Stuck in a Loop
Hi, I created a TAX CODE and then I created a Category and linked it to the tax code. I then put in ONE transaction. It didn't work to show in the BAS Report so I'm trying to UNDO this. ...
Forum Discussion
Hi Brookebann,
Yeah that error message is pointing out to the link between tax code and the category which needs to be removed first.
Because the tax category and tax code are still linked to each other, the system won’t let you delete either one until that link is removed first. Since you’ve already deleted the transaction, the next step is to edit the tax category and remove or change the assigned tax code, save that change, and then go back and delete the tax code if it’s no longer needed. You can read more about the tax code feature from this link.
If the category can’t be edited or the link still won’t clear, it's best to reach out to our support team so they can have a deeper look on what's causing the message. You can reach out by creating a ticket on the My Account window connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
