Forum Discussion

Ella4's avatar
Ella4
Member
6 months ago

Account not reconciling

Hi,    I have run into an issue where MYOB's displayed calculated balance is wrong. I have checked the entries line by line with the bank statement. It displays the correct deposit and withdrawal v...
kirsten's avatar
kirsten
Experienced User
6 months ago

In AccountRight online I have run into an issue where my GST Collected account reconciles to zero on 30/6/2024 but there is an amount showing in the balance sheet report for the same date. Sounds like a similar problem. Is there a way to check for data corruption?

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    6 months ago

    Hi kirsten,

     

    This one can be a bit tricky to nail down! I’d start by double-checking the dates on both reports, easy to miss but can make all the difference. If your dates are spot on and you’re still seeing that GST collected account zero shows up, it is best to reach our team via our virtual assistant, MOCA so we can dig in a bit further for you.

     

    Cheers,

    Shella

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