Account reconciling issue with reversed pays
I had to reverse some pays for an employee that hadn't provided banking info and now those transactions are sitting in the account reconcile page and I don't know how to reconcile them. The pay reco...
Forum Discussion
Hi TheDolphin,
Yep, what you are describing does sound confusing.
Generally, if the original pay run was reversed and a new one was created, the original and reversal should cancel each other out in the reconcile accounts window. This means marking all three of them check would just add the amount of the corrected payrun to the calculated balance. If there was only one actual bank transfer, you just need to match that one transaction to that bank feed.
The only catch is if any of those transactions were already reconciled before, you'll need to undo that previous reconciliation and reconcile again making sure it balances.
If you are still having issues with reconciliation after marking all there transactions (initial payrun, reversal, and corrected payrun) I recommend reaching out to our support team so they can help troubleshoot your reconciliation for your. You can reach out by creating a ticket in the My Account window or connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
