Hi JOSIE
Typically, to match a bank transaction you would go to Banking>>Bank transactions>>Navigate to the required bank transaction (select the dropdown arrow to expand the transaction). From there you can select the Match transaction option, update the filters (if necessary) and tick the appropriate transactions (or enter in the required amounts).
If the transaction is not listed, my recommendation is to ensure that the following conditions of the original transaction are correct so that a match is possible:
- The transaction has the same Pay from account as the account the bank transaction has come in on
- The transaction has the same or similar date and amount to that of the bank transaction
- The transaction is not ticked or already reconciled in the Reconcile accounts window
Should one of the above not be true then you would not be able to match to that transaction.
So in your case, you mentioned a payroll transaction you are trying to match to. My advice is to go and have a look at the pay from account you'll probably find it has a different account listed (a common situation). Once have identified if that is the case you can work from there in moving that to the correct account and thus ultimately making those conditions true and thus matching that transaction.