Hi peterga,
Thanks for explaining that. What’s happening here is that Apple Pay can pass through a tokenised reference instead of the customer name or invoice number, so the bank feed may not give MYOB enough detail to identify the right payment. If a few customers pay the same amount, or if several payments are bundled into one settlement, the suggested match can be off. In those cases, the best option is usually to match the bank feed against the MYOB online payment settlement/deposit transaction rather than the bank reference itself. If MYOB suggests the wrong match, you can undo it and select the correct settlement transaction instead. So while it’s not really something MYOB can control at the Apple Pay reference level, there is still a way to manage it from the MYOB side by checking the settlement or online payments report first, then matching that payout correctly.
Regards,
Sai
