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RachaelA1's avatar
RachaelA1
Member
10 months ago

Associated account in use, unable to link feed

Hi,   It says my bank feed is ready, but I am unable to link the feed to an associated account as the account is already being used. The account I want to link it to has transactions as I imported...
Shella_A's avatar
Shella_A
MYOB Moderator
10 months ago

Hi RachaelA1,

 

If you want to link your bank feed, make sure you haven't uploaded any bank statements as this could cause issues. Try deleting the uploaded bank statements and see if it fixes the issue. If the suggested workaround doesn't work, it's best to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant MOCA or by submitting a support case via MyAccount. They are tailored to help you further with your bank feeds issue.

 

 

Regards,

Shella

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