Bank Feed not matching MYOB PAYBY

I have a similar problem to this. I have 2 online payments that have not been auto matched, and cannot be matched - firstly, the invoices that they could be matched to are both marked as paid, and the amounts of the transactions are slightly lower than the invoiced amounts, so I couldn't match them even if I wanted to.

I've raised a support issue. This isn't the first time this has happened. Last time this happened I ended up with a permanent balance in my undeposited funds account that couldn't be removed. I hope that doesn't happen again!

I also noticed the same thing. When i checked my emailed confirmation of payment it showed the amount of the invoice less the "Merchant fee" leaving the balance of "total amount received". I was hoping to find an option of passing this onto the customer but have had no luck.

Ok. I found the setting.

Go to the main screen and select "Online Invoice Payments"

Then select "your customers pay the surcharge" and "save" once they are paying the surcharge the bank feeds should match up.

So after 7 days I still have not heard from MYOB with a fix. I just notice that all of my overdue invoice that are being sent out that were created before I started online invoices, have online payments avialable on them but we are paying the surcharge, even though in my settings I have charge the customer turned on. I also notice this has not matched with my bank feed so its not just BPAY its anything that we pay surcharges on. 

Hi have you had a response to this and how do we enter the difference (surcharge for Bpay) when entering the payment. There is an amount left outstanding on the invoice because the full amount hasnt been received. For this query the client has MYOB Business and there is not undeposited funds option

Actually i meant there isnt the function to Deposit money from an undeposited funds account like you can in AccountRight.