I am also having this same problem with the same error screen coming up - I cannot do a reconciliation on any of my accounts. Any idea when this is to be resolved.?
Hi justine222,
Appreciate you adding that you’re seeing the same error too. One known cause of the “something went wrong” message when opening the bank reconciliation window is when the first account in the accounts list, 1-1000, has been set to inactive. A workaround for that is to renumber the account to something like 1-9999, change it to a clearing account, and then save it. If it’s still doing the same thing after that, it’d be best to reach out to our team so they can check what else might be causing it in the file. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Thanks for your response Doreen but I have never had an issue with reconciling my bank accounts until this week so I assumed it is MYOB issue. My first account starts 1-1001 so that's not the issue.
