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Kris10's avatar
Kris10
User
11 months ago

Can't finalise EOY "Something went wrong"

I have been trying for a week now to finalise our payroll for the 22/23 year.  I just keep getting an error message that something went wrong and to try again or refresh my browser.  

So frustrating.  I have searched but there is no simple answer that I can see.

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi Kris10 

     

    Thanks for your post.

     

    We do understand the inconvenience this may have caused you. To proceed in fixing the error you are having on your end, kindly send me a private message with the following details: 

     

    • Serial number
    • Name of primary contact and email address
    • Business name
    • Company File ID (Help > About MYOB AccountRight)

     

    Best regards,

    Doreen

  • Kris10's avatar
    Kris10
    User
    11 months ago

    If i didn't tick the box at the top to add FBT details it worked.  Luckily I didn't need to add any!

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      11 months ago

      Hi Kris10 

       

      Thanks for letting us know about this. Glad to hear you were able to finalise it. Please feel free to post again if you need further assistance.

       

      Best regards,

      Doreen

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