I cannot see how you can contact anyone in customer support apart from posting on here which is not answered quickly enough. MYOB says everything is working fine so why are there issues with being able to do a bank reconciliation? There are posts on here about this issue and it needs to be fixed - I have reconciliations I need to get done!!!!!
Please help MYOB Support
Hi VanT and justine222,
That kind of delay would be really frustrating, and it’s not experience we want for our customers.
A few other customers have run into the same bank reconciliation issue as well. A workaround that’s helped is opening Banking Hub > Categorise transactions > Reconcile and trying it from that screen instead. If that still doesn’t sort it, the file may need a repair, which would need to be looked at by our support team.
Wait times are a little longer than usual at the moment because the team is working through a higher number of calls and cases. If a repair is needed, you can contact them by phone or by submitting a support request.
Cheers,
Princess
Thanks Princess_R - I've done that and still no joy. I will try and find a phone number to call (!) or submit a support request to get this sorted out ASAP.
Thanks anyway.
