Hi VanT and justine222,
That kind of delay would be really frustrating, and it’s not experience we want for our customers.
A few other customers have run into the same bank reconciliation issue as well. A workaround that’s helped is opening Banking Hub > Categorise transactions > Reconcile and trying it from that screen instead. If that still doesn’t sort it, the file may need a repair, which would need to be looked at by our support team.
Wait times are a little longer than usual at the moment because the team is working through a higher number of calls and cases. If a repair is needed, you can contact them by phone or by submitting a support request.
Cheers,
Princess
Thanks Princess_R - I've done that and still no joy. I will try and find a phone number to call (!) or submit a support request to get this sorted out ASAP.
Thanks anyway.
