Forum Discussion

RathboneEC's avatar
RathboneEC
Member
1 day ago

Bank Feeds & Bank Recon "Something Went Wrong" Error

I have not been able to access my bank feeds or my Bank reconciliations via MYOB Business for over a week now. When I select either one of these it comes up with the same error " Something Went Wrong. Try refreshing your Browser if the issue persists contact MYOB Support" 

I have lodged a case over a week ago and I am still waiting for a response, I have also been on hold for over 45 minutes as well as in queue with live chat however I don't have hours of time to sit and wait for a support tech.

I need to reconcile to meet deadlines. Does anyone known how to fix this as I'm not getting anywhere with support. 

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    22 hours ago

    Hi RathboneEC,

     

    Thanks for following this up, especially with your reconciliation deadlines coming up. I’ve checked your case and can see that it was already marked as resolved on our end. If you’re still getting the same error when opening Bank Feeds or Bank Reconciliation, please just reply to the email we sent you so we can reopen the case, as this will need to be checked further on our end.

     

    Regards,

    Sai

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