As you can see it is showing the same from account instead of it coming from one and going to another. Doesn't seem to be any option to change the from account as it was a bank feed.
This should be a transfer between these two accounts but it isn't allowing me to enter it that way.
It isn't actually matched though, it's asking me to accept the match which I haven't. I want to transfer it between two bank accounts as that's what I usually do. We want these issues resolved so we can migrate to another software company due to the ongoing issues.
Please advise on journal entry or something I can do to fix as 4 hours today with MYOB and no one seems to be able to do anything other than tell me to check my bank statement.
Should be
2/7/26 -$160,000 1-1000
2/7/26 +$160,000 1700
MYOB coded
2/7/26 -$160,000 1-1000
2/7/26 +$160,000 1-1000
As you can see it has coded a deposit and withdrawal to the exact same account. There is no issue with bank feeds as all transactions before and after are correctly coded.
Hi SBCollis,
Thanks for attaching a screenshot; it looks like the bank feed has picked this up as an expense instead of a transfer.
Try undoing the match first, then enter it again as a transfer between the two bank accounts.
If it still won’t let you change it, you’ll need to contact support via My Account or connect with our live chat team through MOCA, our virtual assistant. So they can check if the feed is linked to the wrong account.
Regards,
Genreve
